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Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing Hardcover – January 1, 2006

4.3 4.3 out of 5 stars 86 ratings

Good marketers know that customer-centered marketing is mandatory.
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Product details

  • ASIN ‏ : ‎ B00112C6MG
  • Publisher ‏ : ‎ Nelson Business; First Edition (January 1, 2006)
  • Language ‏ : ‎ English
  • Item Weight ‏ : ‎ 1 pounds
  • Dimensions ‏ : ‎ 6.38 x 0.91 x 9.38 inches
  • Customer Reviews:
    4.3 4.3 out of 5 stars 86 ratings

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
86 global ratings

Top reviews from the United States

Reviewed in the United States on December 11, 2007
An astonishing feat, amazing accomplishment. Putting forth the vision of a structural framework in understandable terms. Concepts that can easily be envisioned by the small business or the Global 500.

Stunning economy of scale. Presenting a coherent grid map to the future of marketing in under 250 pages.

You don't need magic or voodoo or hyper intelligence. This is a map, a process - not simple - not quick, but a entire end to end process that when worked through and completed, filling in all the appropriate blanks beginning with 'Uncovery', will give you a measurable response to your challenge which can in itself be tweaked and refined through all iterations in your 'Marketing Cycle'.

Pavlov used a dog. Would the same experiment have worked with a cat. Enticing a cat is only a little easier than herding cats. Mass Media is dead. You've heard by now of 'Longtail'. This is the road map for the next phase.

The first half through Chapter 13 lays a ground work to support the vision with known concepts and practices and a quick run through of the history of commerce. Customer's perceptions and responses have changed and some of the subtleties are highlighted here. The 'what's in it for me' outlook of the new consumer is addressed.

Yet this is only the beginning. These ideas have been in the heart of every marketer / sales person since time immemorial. Now they're presented in terms and visuals that can be presented to the newest greenest recruit in your team in a fashion that can be built upon through a lifetime career or avocation.

The concept of a *(Magic, secret, special, hidden, lost) Framework that only needed the proper application of known and knowable facts and procedures to produce the 'Answer', has long been a goal of civilization - The Abacus, The Analytical Engine. As your minds eye begins to perceive the illumination thru chapters (14 - 23) you can see that the authors have articulated a vision in more ways than one, The 'Visual' of the 'Framework', 'the matrix'. 'The matrix' in multiple dimensions is priceless and will be remembered. The Authors recognize that their new concepts are just a beginning.

This book shows you the tools to answer those three questions that should be asked throughout your operation.
1. Who are we trying to persuade to take the action?
2. What is the action we want someone to take?
3. What does that person need in order to feel confident taking that action?

Persuasion Architecture, Persona-lization, Uncovery, these are terms you will use for the rest of your life.

This a 'Must Read' for every serious marketer.

The book comes with a CD containing an 80 minute Q&A session with the authors, a PDF full text copy of the book, and a $50 credit on Yahoo! Sponsored Search (new users only).

Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing
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Reviewed in the United States on June 3, 2006
When I was a kid, the Reader's Digest published an article that described how to build a mechanical computer and "teach" it to play hexipawn, a really watered down version of chess in which each player's pieces consisted of three pawns on a nine square board. The mechanical computer had to be told every possible move to make. One programmed it by removing the bad choices that led to losing the game. The remaining good choices let the computer become exceptionally good a winning.

I hadn't thought of that Reader's Digest article in at least four decades, until I opened Bryan Eisenberg, Jeffrey Eisenberg and Lisa Davis' Waiting for Your Cat to Bark to Chapter 10, The Design of Persuasive Systems. The authors describe a customer clicking on to a web site, and then not finding the next click to help her buy what she's trying to buy. Why does this happen? Because the web designer isn't thinking like a customer. Because the web designer built a logical, linear, sequential model of the selling experience, and the customer needed an intuitive, non-linear, non-sequential buying experience.

And just as the Reader's Digest mechanical computer proved, it's not enough to eliminate the bad moves; one must provide the good moves to "win." The authors have described the good moves. They've told exactly how to determine who your customers are, what influences their decisions, and the way they negotiate the buying process.

They call the process Persuasion Architecture (Chapter 16). It's a discipline which integrates the buying with the selling processes and ties it all together with communications flow. The focus is always on persuading the customer to take action. In 243 pages Bryan and Jeffrey Eisenberg, and Lisa Davis will take you step by step through the Persuasion Architecture process, and help you convert more web site visitors into web site purchasers.

If you're marketing on the web, or if you intend to, you need this book.
30 people found this helpful
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Top reviews from other countries

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Ladylawn
4.0 out of 5 stars so many things that have been staring me in the face
Reviewed in the United Kingdom on September 5, 2012
"Waiting for your cat to bark?" Is an insight into what potential buyers need to find on a website before they part with their cash. In an increasingly competitive environment it's vital to have this type of knowledge. I'm only part way through the book and already changing the way I think about e-commerce. Read this book .... You won't regret it
P. Chevrette
2.0 out of 5 stars Du réchauffé de Call to action
Reviewed in Canada on April 8, 2008
Il est 100 fois mieux d'acheter leur excellent livre "Call to action" que celui-ci, qui est plus ou moins du réchauffé de ce dernier, mais en moins technique et moins pratique.